Solutions engineer delivering enterprise integrations and stakeholder alignment through rapid technical implementation. Below is a showcase of my work, from in-depth case studies to an interactive solution demo.
I apply a solution-oriented mindset to solve complex business challenges. Here’s how:
(Bolded project titles are clickable links to the case studies below.)
I specialize in designing and implementing robust, scalable solutions by integrating disparate platforms and automating complex workflows.
I begin every project by deeply understanding customer challenges, then build intuitive solutions and methodologies that drive adoption.
My primary goal is to translate technical solutions into measurable business outcomes, from increasing revenue to improving team productivity.
This portfolio demonstrates my solution-oriented approach. I didn't code it by hand—I engineered a multi-AI workflow and drafted the content with voice-to-text to prove that modern tools can deliver high-quality results, fast.
Explore the AI Workflow Template →Explore the end-to-end solutions engineering methodology I use to map customer challenges to business value.
Transforming Go-to-Market Operations at CCC Intelligent Solutions
CCC Intelligent Solutions needed to unify the go-to-market (GTM) process across its six distinct product portfolios. With over 150 users involved in a GTM process that touches nearly every arm of the company, the organization struggled with disparate tools and no standardized playbook. This created poor cross-functional visibility and inefficient collaboration, hindering the speed and success of new product and feature releases.
As the Solutions Consultant & Implementation Co-Lead, I conducted comprehensive stakeholder analysis for each of the six product portfolios. The solution was a custom Asana architecture built around product-specific GTM templates and workflows, not department-specific ones. This provided each portfolio with a tailored launch process while maintaining overall consistency. I then developed a phased rollout strategy and a change management program with a champion network to ensure successful adoption across the 150+ user base.
Beyond the technical implementation, I developed and managed a continuous user enablement program to ensure high adoption and enthusiasm. Key initiatives included:
Building an Enterprise Customer Intelligence Automation System at CCC
The organization was ready to implement its first unified Voice of Customer (VoC) program to support its strategic goal of accelerating the go-to-market process. Previously, decentralized survey efforts created data silos and a need for a single source of truth for NPS. Key opportunities for improvement included increasing the 6% survey response rate and establishing a real-time process for acting on customer feedback.
As the Project Lead, I championed and orchestrated the creation of the company's first-ever centralized customer intelligence system. I aligned the enthusiastic but siloed teams by providing a unified vision and a concrete plan of action. I then translated business requirements into technical specifications, architecting a seamless solution between Qualtrics and Salesforce and directing the Salesforce development team on the specific automations and layouts required to bring this vision to life.
Driving Family Business Operations & Technology Strategy
As the next-generation leadership in a multi-million dollar family business, I was an integral part of growing the business from 2 to 4 dealerships, ultimately positioning it for a successful sale to the Fields Auto Group.
Recognizing that our dealership was falling behind technologically, I proactively made the business case for significant operational upgrades. In an industry often resistant to change, I championed the investment in and co-led the implementation of modern digital tools, including electronic contracting with DealerTrack and the Darwin F&I digital sales platform. While these changes brought initial growing pains, they were critical to modernizing our operations. The successful implementation cut our deal funding time by three days, drove a 38% increase in finance office revenue, and significantly reduced the time required to finalize customer transactions.
I created a career progression pipeline (Porter → Concierge → Salesman) and made a financial guarantee to get a promising 19-year-old promoted against management resistance. He became one of our top salesmen within two years, proving that investing in potential over credentials builds loyalty and drives results.
A case study in transforming project data into strategic insights
Executive Blind Spots: Leadership had no real-time visibility into 40+ concurrent GTM projects. Status updates required lengthy meetings and manual data compilation, and project risks were only detected after they became critical.
Disconnected Data: Project information lived in Asana, but there was no way for stakeholders to get a quick, multi-layered overview of all 40+ concurrent GTM projects. Assessing portfolio health required slow, manual data compilation.
As the Integration Lead and Business Analyst, I architected an automated API data pipeline to feed our project data from Asana directly into Power BI. I partnered with our Data Analytics team to design the specific requirements for a multi-layered dashboard that would provide at-a-glance insights into portfolio health. My role was to architect the integration and build the weekly automated reports that became the single source of truth for the entire GTM organization.
An engineered solution for orchestrating complex, multi-model AI inputs into a single, cohesive solution design.
Where applicable, all text fields in this template were populated using voice-to-text, reducing data entry time by an estimated 90% and demonstrating a commitment to rapid, efficient documentation.